TRACE
Privacy policy

1. About this policy

The purpose of this privacy policy is to inform you about:

 

• What personal data we collect about you, why we collect it and how we use it.

• Your rights in connection with the personal data we process about you.

• How we protect your privacy.

 

2. Your rights

As a user of Trace, you have several rights in connection with your personal data:

 

• Right of access: You have the right to request information about which personal data we have registered about you by requesting a register extract.

• Right to data portability: You have the right in certain cases to have your personal data transferred to you or to another service provider.

• Right to rectification: If your personal data is incorrect, incomplete or misleading, you have the right to request that it be rectified.

• Right to restriction: You have the right to request that the processing of your personal data be restricted until it is corrected.

• Right to be forgotten: In some cases, you can request that your personal data be deleted.

• Right to object: If you believe that there are no legitimate reasons for processing your personal data, you have the right to object to the processing.

• Right to withdraw consent: You have the right to withdraw your consent to the processing of your personal data.

• Right to lodge a complaint: If you are dissatisfied with our processing of your personal data, you have the right to lodge a complaint with the Swedish Data Protection Authority.

• Right to object to automatic decision-making, profiling and direct marketing.

 

3. How do we collect your personal data?

We collect your personal data when you:

 

• Register an account on our website.

• Obtain login credentials for Trace.

• Become a customer of Trace.

• Register as a contact person for your company with Trace.

• Contact our support for help with questions.

• Visit our website and accept cookies.

• Use our applications for Android and iOS.

 

4. What personal data do we collect about you and why?

The purposes for processing your personal data and which categories of personal data are processed are described here:

​

Data for account registration

Purpose: To provide and customize the service, perform address verification, communicate with you regarding the service and provide information about the service or offers.

 

Categories of personal data: Company data (e.g. company number, company name, address), contact data (e.g. name, e-mail, telephone number).

 

Legal Basis: Fulfill contractual obligations and consent.

 

Data for login

Purpose: To provide authorization for login, identify users, manage settings, communicate regarding the service and provide information about the service or offers.

 

Categories of personal data: Username, name, e-mail, customer number.

 

Legal Basis: Fulfill contractual obligations and consent.
 

Information for orders and purchases

Purpose: To provide the right type of service, handle payments and complaints.

 

Categories of personal data: Company details (e.g. organization number, company name, address), contact details (e.g. name, e-mail, phone number), payment information, payment history, customer number.

 

Legal basis: Fulfill contractual obligations.

 

Data to provide support

Purpose: To communicate with you and answer incoming inquiries for customer service, identification, investigating complaints and support matters.

 

Categories of personal data: Name, contact details (eg name, email, phone number), username, company details (eg corporate number, company name, address), your correspondence, technical details of your equipment.

 

Legal basis: Fulfilling contractual obligations and balance of interests.

 

Data to develop and improve our services for our users

Purpose: To customize the service, develop and improve our services and security.

 

Categories of personal data: Feedback about our services, purchase and user generated data, technical data about used devices and settings, information about how you interact with the company.

 

Legal basis: Fulfilling contractual obligations and balance of interests.

 

Data for use of Trace's applications for Android and iOS

Purpose: To provide the right type of service.

 

Categories of personal data: Company details (e.g. company number, company name, address), contact details (e.g. name, email, phone number), file information for uploading images and documents.

 

Legal Basis: Fulfill contractual obligations and consent.

 

 

5. Who do we share your personal data with?

In order to fulfill the described purposes, your personal data may be shared with and processed by our service providers, such as IT providers or marketing partners. We take all reasonable steps to ensure that your personal data is handled securely when shared with third parties. Your personal data may also be disclosed in accordance with law, regulation or authority decisions. We will never sell your personal data to third parties.

 

6. Saving your personal data

We save your personal data for as long as is necessary with regard to the purposes for which it is processed and according to applicable statutory retention periods. We may also retain the information to protect our legal interests in the event of legal proceedings.

 

Please note that information in Trace is deleted by the system administrator for your company, unless technical features prevent the deletion.

 

7. Contact us

Digital Trace International AB is the personal data controller for the processing of the personal data described in this policy. You are welcome to contact us if you have any questions or concerns:

 

Adress: Hantverkarvägen 9, 763 43, Hallstavik

E-mail: info@tra-ce.com

Phone: +46 (0)72-511 41 77